Privacy Policy

1. Information We Collect

We collect the following types of information:

• Account information: Name, email address, date of birth, timezone, and profile details you provide during registration.
• Learning data: Lesson progress, quiz scores, time-on-task, skill mastery levels, and learning preferences.
• Accommodation data: Learning accommodation needs such as ADHD, dyslexia, or sensory profiles that you voluntarily provide.
• Usage data: Session duration, navigation patterns, and feature usage to improve the platform experience.
• Communications: Messages sent between guardians, tutors, and within the platform.

2. COPPA Compliance

We comply with the Children's Online Privacy Protection Act (COPPA). For users under the age of 13, we require verifiable parental consent before collecting personal information. Parents and guardians may:

• Review their child's personal information
• Request deletion of their child's data
• Refuse further collection of their child's data
• Withdraw consent at any time through guardian settings

3. How We Use Your Information

We use collected information to:

• Personalize the adaptive learning experience
• Generate progress reports and portfolio documents
• Provide AI-powered tutoring and recommendations
• Communicate important updates about accounts and learning
• Improve platform functionality and content quality

We do not sell your personal information. We do not use your data for advertising. We do not share data with third-party advertisers.

4. Data Retention

We retain your personal information for as long as your account is active. After account deletion, we anonymize learning data for aggregate analytics and permanently delete personally identifiable information within 30 days. Anonymized progress and assessment data may be retained indefinitely for platform improvement.

5. Your Rights — Data Export and Deletion

You have the right to:

• Export your data: Request a complete copy of all your data in a machine-readable format through your account settings.
• Delete your account: Request permanent deletion of your account and associated data.
• Correct your data: Update inaccurate personal information at any time through your profile settings.
• Restrict processing: Request that we limit how we use your data.

6. GDPR Compliance

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). Our legal basis for processing is consent for optional features and legitimate interest for core platform functionality. You may exercise your GDPR rights by contacting us at privacy@skhoolme.com or through your account privacy settings.

7. Data Security

We implement industry-standard security measures including encryption in transit and at rest, access controls, regular security audits, and incident response procedures. We use two-factor authentication for administrative access and offer it for all user accounts.

8. Contact

For questions about this Privacy Policy or to exercise your data rights, please contact us at privacy@skhoolme.com.